Take my server – please

Physical theft is a relatively recoverable event.  Data theft? Not so much 

Why do you backup your data?  In case your computer crashes, or there’s a fire, right?

Here’s a new twist on the benefits of backup – theft protection.  Seagate received this letter from a customer recently:

I deployed a Linksys NAS200 solution with 2 raided Seagate 500g SATA drives a few months ago for my client. As fortune would have it when my clients’ office was burglarized the thieves took his server. Fortunately they did not take the NAS unit and I was able to restore the entire contents to a new server the same day it was discovered. Needless to say, dependable hardware and good planning saved the day and made for a satisfied client. 

Best Wishes

Gary Popkin

Command Computer

N Lauderdale, FL

Losing hardware vs. losing business data?  No contest.  This holds true just as clearly for personal digital content.   Gary was a hero for his customer, but dodged a bullet thanks to less than thorough thieves.  Will your customers be so lucky? 

Anybody out there lost your hardware, but not your data?  I’d love to hear some happy recovery stories, but nightmares are instructive as well.

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5 responses to “Take my server – please

  1. Six years back my home was burlarized pretty bad. The culprits knew about my computer equipment and scoped the place out for quite a while in order to learn when I would be out of the house at work.

    It took them about an hour, but they cleaned my place out of all my computer equipment, servers and all. This was back when a fully equipped dual PIII/1.2 GHz server with 500 GB storage and a Gig of RAM was just over $10,000 CDN.

    Suffice to say, I was less than impressed when I came home that day to find an officer of the law waiting for me to report the obvious. A neighbour had called in the robbery, but not fast enough.

    How much data did I lose? About 50 MB. Back then I was pretty religious about data backups, so had everything stored on tape off-site in the event of fire or theft. That was the first and only time I’ve ever needed to grab my backups to restore data, but I’ve been an avid backup freak ever since. Heck, I even test my backups every few weeks just to make sure the files are intact and I won’t lose anything should a huge earthquake hit me here in Japan 😕

  2. I’m sure that there is not shortage of horror stories about lost data. A friend of mine took a vacation out of the country. Not wanting to loose touch with his business clients he took his laptop. On his daily excursions he wrestled with the decision of where to leave his laptop….in the hotel room or in the rental car. On the one day that he chose the rental car it was broken into and the laptop was taken from the trunk. With horror my friend was suddenly confronted with the inadequacies of his “BACK-UP” practices. Far too much data remained exclusively on his laptop and of course it would now NEVER be recovered. Upon return to his office my friend immediately instituted a comprehensive and automated back-up plan for every PC in the office. It’s unfortunate that often we all fall victim to NOT planning ahead for potential loss thinking that it will never happen to us.

    The happy stories like the Gary’s of the world are much more enjoyable to hear. But in the end it’s both types of experiences that serve to teach us the lesson….BACK-UP IS NOT OPTIONAL.

  3. These stories make a good case for encryption, too…and not just on laptops! What are those thieves able to do with the DATA they steal, in addition to the hardware? A password alone is not enough. Scary scenarios abound…

  4. Gary Popkin (still in Brooklyn)

    Are you the “other” Gary Popkin? Or am I the “other” Gary Popkin? Did we meet in Brooklyn 45 years ago, at the Topps Bubble Gum factory?

  5. There is no substitute to getting your data offsite. Last month we had two customers who lost their servers and backup devices to theft. Both had online backup and were able to start business as usual with in a day. Without online backup they both would have been in tough situations.

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